Refund & Returns Policy

1. 30-Day Happiness Guarantee

We take pride in our pure Australian botanical formulations. If for any reason you are not completely satisfied with your Jovarna skincare purchase, you may request a return or exchange within 30 days of receipt.

2. Return Process

To initiate a return, simply contact our concierge team at [email protected] with your order number and reason for return. Our team will promptly provide a return authorization and return address.

3. Damaged or Incorrect Items

Please inspect your order upon reception. If an item is defective, damaged, or you receive the incorrect product, contact us immediately so we can evaluate the issue and ship a replacement free of charge.

4. Free Domestic Shipping Threshold

All standard domestic orders within Australia valued at $150 AUD or higher receive complimentary tracked shipping.